pak365 Privacy Policy — How We Handle Your Data

1 About This Policy

This Privacy Policy explains how pak365 ("we", "us", "the Platform") collects, uses, stores and protects the personal information of users ("you") who register accounts and use the pak365 website, including all betting, casino, slots, bingo and live dealer products available on the platform.

By creating a pak365 account, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with the Terms and Conditions, which govern the overall rules for using pak365. If you have questions about how your data is handled, details on how to reach the support team are in Section 12 of this policy.

We review and update this policy from time to time. The date at the top of the page reflects the most recent revision. Continuing to use pak365 after a policy update means you accept the revised terms. We will notify registered users of material changes through an in-platform notice or via the contact details held on your account.

2 Data We Collect

pak365 collects personal data in the following categories. We only collect information that is genuinely needed to operate the platform and serve Pakistani users effectively.

Registration & Identity Data

• Full name as it appears on your CNIC or passport
• Date of birth (to verify that you are 18 or older)
• Email address and mobile number
• Username and encrypted password
• City and province of residence

Verification Documents

• Copy of CNIC, passport or other government-issued photo ID when requested for KYC verification
• Proof of payment method ownership where required (for example, a screenshot of your JazzCash or Easypaisa account showing your name)

Transactional Data

• Deposit and withdrawal amounts, dates and payment methods used (JazzCash, Easypaisa, Raast, bank transfer, cards)
• Account balance history
• Bonus credits and wagering activity

Betting & Gaming Activity

• Bets placed, including sport, market, odds and stake in PKR
• Casino game sessions — slots, live casino, bingo — including game titles, bet amounts and session duration
• Win and loss records

Technical & Device Data

• IP address and approximate location derived from IP
• Device type, operating system and browser
• Session timestamps and login history
• Cookies and similar tracking identifiers (see Section 6)

Communications Data

• Messages sent to the pak365 support team via chat or email
• Survey responses or feedback submitted voluntarily

3 How We Use Your Data

The personal data we collect is used for the following purposes. We do not use your data for any purpose that is not listed here without first updating this policy and notifying you.

Marketing communications (such as promotional offers or new feature announcements) are only sent to users who have opted in. You can opt out of marketing messages at any time through your account settings or by contacting support.

4 Payment & Financial Data

All financial transactions on pak365 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, your payment details are handled as follows:

• Payment processing is handled by the relevant payment gateway (for example, the JazzCash or Easypaisa platform). pak365 does not store your full mobile wallet credentials or card numbers.
• We store a masked reference to the payment method you used (for example, the last four digits of a card, or the registered mobile number associated with your JazzCash account) so that withdrawals can be returned to the correct source.
• Transaction records — amounts, dates, references — are retained as part of your account history for the purposes listed in Section 3 and for the retention periods described in Section 7.

Deposits made from a payment account not registered in your own name are not permitted under the pak365 Terms and Conditions. If a third-party deposit is identified, it may be returned and the originating account reviewed.

5 Sharing Your Data

pak365 does not sell your personal data. We do not share your information with third-party advertisers or data brokers. Your data may be shared in the following limited circumstances only:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment partners solely for the purpose of processing your deposit or withdrawal. These providers have their own privacy policies governing data they process on their platforms.
• Identity verification providers: Where we use a third-party KYC service to verify your identity documents, your verification data is shared with that provider for that purpose only.
• Technology and infrastructure providers: We use trusted cloud hosting and technology partners to run the pak365 platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: We may disclose personal data where we are required to do so by applicable law, court order or lawful request from a competent authority.
• Fraud and security: If we detect patterns consistent with fraud, money laundering or serious misuse of the platform, we may share relevant data with appropriate parties as part of an investigation.

In all cases, data sharing is limited to the minimum necessary for the specific purpose. We do not share your full betting history or personal details with unrelated third parties.

6 Cookies & Tracking

pak365 uses cookies and similar technologies to keep the platform running smoothly and to understand how users interact with it. Here is a straightforward breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferred language and currency setting (PKR), and keep your account secure. You cannot opt out of essential cookies while using pak365.
• Analytics cookies: We use anonymised analytics data to understand which pages are visited most, how long users spend on different sections, and where users encounter issues. This data is aggregated and does not identify you individually.
• Preference cookies: These remember settings you have chosen — for example, your notification preferences or interface settings — so you do not have to re-enter them each time you log in.

We do not use advertising or retargeting cookies that track your activity across other websites. The cookies on pak365 are used only in connection with your activity on this platform.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use your account normally. Blocking analytics cookies does not affect platform functionality.

7 Data Retention

We keep your personal data for as long as your pak365 account is active, and for a period after account closure as described below. Retention periods are set to balance your right to have data deleted with our need to maintain accurate records for security and compliance purposes.

• Account and identity data: Retained for the duration of your account and for a period after account closure. Where identity verification documents have been submitted, these are retained for the period required under applicable record-keeping standards.
• Transaction records (deposits, withdrawals, bets): Retained for a minimum of five years from the date of each transaction. This is standard practice for financial record-keeping and fraud prevention.
• Communications with support: Retained for a period sufficient to resolve any ongoing queries or disputes, and then for a further period for reference purposes.
• Anonymised analytics data: Retained indefinitely in aggregated, anonymised form. This data cannot be linked back to an individual user.

When your data is no longer needed, it is securely deleted or anonymised so it can no longer be associated with you. You can request early deletion of your data under the conditions described in Section 8.

8 Your Rights

As a pak365 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pak365 support team with your account details and a clear description of your request.

9 Children's Privacy

pak365 is strictly an adults-only platform. Users must be at least 18 years of age to register an account, place bets or use any feature of the platform. We do not knowingly collect personal data from individuals under the age of 18.

During registration, users are required to confirm their date of birth. Where we have reasonable grounds to believe that an account belongs to a person under 18, that account will be suspended immediately and any balance held pending verification of age. If it is confirmed that the account holder is under 18, the account will be closed and any deposits will be returned to the source payment method.

If you believe a minor may have accessed or registered on pak365, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use device-level parental controls and content filtering tools to prevent minors from accessing online betting and gaming platforms.

10 Security Measures

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and pak365 is encrypted using TLS (HTTPS). You should always ensure the URL in your browser shows a secure connection when accessing your account.
• Encrypted password storage: Passwords are never stored in plain text. They are hashed using a strong, industry-standard algorithm.
• Access controls: Access to personal data within pak365 is restricted to staff who need it to perform specific, defined functions. All internal access is logged.
• Login monitoring: Suspicious login attempts — such as logins from an unusual IP address or device — are flagged for review.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities.

While we take security seriously and implement appropriate measures, no online platform can guarantee absolute security against all threats. You also have a role to play in keeping your account safe — use a strong, unique password and do not share your login details with anyone. If you notice any unusual activity on your pak365 account, contact support immediately.

11 Changes to This Policy

pak365 may update this Privacy Policy from time to time to reflect changes in how we operate, new features added to the platform, or updates to applicable standards and best practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Display a notice within the pak365 platform informing logged-in users of the change.
• Where appropriate, send a notification to the email address or mobile number registered on your account.

We recommend reviewing this Privacy Policy periodically, particularly if you are making significant use of pak365 features such as deposits, withdrawals or live betting. The most current version of the policy is always available on this page.

If you disagree with any changes to this policy, you may contact support to discuss your options, including account closure if you no longer wish to use pak365 under the updated terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights as described in Section 8, or have a concern about how your personal data has been handled, please contact the pak365 support team. Our support team is familiar with the needs of Pakistani users and can assist with data queries in plain English.

For responsible gaming support and self-exclusion tools, visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics. For the rules governing your account and use of pak365, see the Terms and Conditions.

We aim to respond to all data-related queries within a reasonable timeframe. Complex requests — such as a full data export or a deletion request that requires verification — may take longer, and we will keep you informed of progress.